Money Back Guarantee

Easy Name Change offers refunds on all kits. To request a refund please either reply to an email you have received from Easy Name Change or email us through the contact us page. Our refund policy is as follows:

  • Refunds must be requested within 60 calendar days of purchase.
  • You must provide the email address used for registration so that we can locate your order.
  • You must provide a reason for wanting a refund so that we can improve our products and service for other customers.
  • Refunds are only returned to the account by which you paid (ie: Purchases from PayPal will only be refunded to that same PayPal account).
  • Gift cards are not eligible for refund, but can be transferred and have no expiry date.
Premium kit customers
  • Request a refund prior to dispatch for a 100% refund. We dispatch daily.
  • If your kit has been dispatched we deduct a $25 postage and handling charge.
Certified kit customers
  • Request a refund prior to dispatch for a 100% refund. We dispatch daily.
  • If your kit has been dispatched we deduct $79 from your refund. This reflects our name change specialist’s time to review the process and proof needed based on your selections then prepare your unique set of instructions, follow-up communication, plus postage and handling. This essentially downgrades you to our $79 print-and-post kit.
  • If you prefer not to return your signed notifications and identification to us, we can instead provide prepaid envelopes for you to dispatch the notifications yourself.
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