Easy Name Change offers refunds on all kits. To request a refund please either reply to an email you have received from Easy Name Change or email us through the contact us page. Our refund policy is as follows:
- Refund must be requested within 60 calendar days of purchase.
- You must provide us with the email address you used upon registration so that we can locate your order.
- You must provide a reason for wanting a refund so that we can improve our products and service for other customers.
- Refunds will only be returned into the account by which you paid (ie: Purchases from PayPal will only be refunded to that same PayPal account).
Premium kit customers
Request a refund prior to dispatch for a 100% refund. If dispatched return your kit to us for a 100% refund. Should customers choose to hold onto their posted kit we will deduct a $20 P&H fee from the refund amount.
Certified kit customers
Request a refund prior to dispatch for a 100% refund. If your kit has been dispatched we deduct $35 from your refund for postage and kit preparation time. If you request a refund after we have lodged your notifications we deduct $75 from your refund for additional postage and preparation time.