Easy Name Change offers a 30 day unconditional refund on all personalised name change kits (standard and premium).
To request a refund, please either reply to an email you have received from Easy Name Change, or send an email from the contact us page. Our refund policy is as follows:
- Refund must be requested within 30 calendar days of purchase.
- You must provide us with the email address you used upon registration so that we can locate your order.
- You must provide a reason for wanting a refund so that we can improve our products and service for other customers.
- Refunds will only be returned into the account by which you paid (ie: Purchases from PayPal will only be refunded to that same PayPal account).
- No refunds are offered on entry level DIY/Basic kits. This is due to their affordable nature and high cost of customer service.
Premium kits (already printed and dispatched)
- Keep your kit and we will refund the full amount less a $20 P&H fee; OR
- Return your kit for a full refund. Contact us for return shipping address
- If your kit has not yet been dispatched you can receive an immediate and full refund.
If you have any further questions please contact us.