Easy Name Change offers a 60 day unconditional refund on all personalised name change kits (standard and premium).
To request a refund, please either reply to an email you have received from Easy Name Change, or email us through the contact us page. Our refund policy is as follows:
- Refund must be requested within 60 calendar days of purchase.
- You must provide us with the email address you used upon registration so that we can locate your order.
- You must provide a reason for wanting a refund so that we can improve our products and service for other customers.
- Refunds will only be returned into the account by which you paid (ie: purchases from PayPal will only be refunded to that same PayPal account).
- Due to the high cost of customer service and affordable nature of our DIY kit, no refunds are offered on this product.
- Premium kits - if you request a refund after the kit is dispatched you may be required to return it for a full refund. If you keep the kit we may deduct a £20 postage & handling charge.
If you have any further questions on refunds please contact us.