Money Back Guarantee
Easy Name Change offers all customers a 100% refund if they are not satisfied with our name change kit. You must request a refund within 60 days. Your refund will only be made into the same account from which you paid (ie; PayPal sales will only be refunded into that same PayPal account). Follow these simple steps.
- Using the email account you registered with, forward any email you have received from Easy Name Change to firstname.lastname@example.org. This is essential so that we can locate your order history.
- Explain your reason for not being satisfied with your Easy Name Change kit, so that we can improve our service for other customers
Print and Post (premium) kit refunds
You are welcome to retain your hard copy kit, less a $20 charge for P&H. To receive a full refund please return your kit by mail to the address below. Full refunds are only processed after your kit is received by customer service.
Easy Name Change LLC #3279. 2028 E Ben White Blvd, Suite 240. Austin, TX. 78741-6931.
We may need proof of payment
If we can't locate your order we may request proof of payment. If so you may be required to provide any one of the proofs below;
- purchase confirmation email from PayPal, OR
- the email address linked to the PayPal account
- the purchase confirmation email sent from our merchant, OR
- a screenshot of ONLY the line item from your statement. It should show the purchase date, our company name and payment amount. We will never ask for your full credit card number or expiry date.
Please note that our refund policy does not apply to gift certificates. Company’s name change procedures are constantly changing, so we encourage you to use your kit within 60 days. Occasionally name changes requests are rejected when following the procedures in one of our kits that was purchased more than 60 days ago.