Money Back Guarantee
Easy Name Change offers all customers a 100% refund if they are not satisfied with our name change kit. You must request a refund within 60 days of your payment clearing. Follow these simple steps.
- Reply to any email you have received from Easy Name Change so that we can locate your order history.
- Explain your reason for not being satisfied with your Easy Name Change kit, so that we can improve our service for other customers
- Your refund will only be made into the same account from which you paid (ie; PayPal sales will only be refunded into that same PayPal account.
Print and Post (premium) kit refunds
We charge a $15 P&H fee for print and post kits that are retained by customers. To receive a full refund please return your kit by mail to the address advised by customer service. Full refunds are only processed after your kit is received by customer service.
We may need proof of payment
We may request proof of payment. If so you may provide any one of the proofs below;
- PayPal - purchase confirmation email from PayPal
- PayPal - the email address linked to the PayPal account
- Credit card - the purchase confirmation email sent from our merchant
- Credit card - the detailed line item from your statement. This includes the date, reference ID number, our company name (as it appears on the statement) and payment amount. We will never ask for your full credit card number or expiry date.
Please note that our refund policy does not apply to gift certificates. Company’s name change procedures are constantly changing, so we encourage you to use your kit within 60 days. Occasionally name changes requests are rejected when following the procedures in one of our kits that was purchased more than 60 days ago.