Communications Name Change Procedure

When changing your name with communication providers, it’s important to clarify that you are only changing your name and not transferring ownership of your account. To ensure a smooth process, it’s best to inform Telstra of your name change as soon as possible. While most communication providers do not publicly post their name change procedures, you can call Telstra and set aside around 20 minutes to wait on hold to get the information you need. If you want the name change procedure for Telstra right now then we can help.

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To change your name on a Telstra account, log in and upload proof of your name change, such as a document from Births, Deaths and Marriages or two forms of photo ID showing your old and new names. After submitting your proof of name change, Telstra won’t typically confirm the change with you directly, but you’ll see your account updated with your new name.

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