Easy Name Change offers a 60-day refund on all name change kits.
To request a refund, please either reply to an email you have received from Easy Name Change or reach us via the contact us page. Our refund policy is as follows:
- Refund must be requested within 60 calendar days of purchase
- You must provide the email address used on registration so we can locate your order.
- You must provide a reason for wanting a refund so that we can improve our products and service for other customers.
- Refunds will only be returned to the account by which you paid (ie: purchases from PayPal will only be refunded to that same PayPal account).
- You may be asked for payment identifiers (eg: PayPal email address, last 4 digits of the card used, date of purchase)
- Gift cards are non-refundable. They can be transferred and do not expire.
Printed & Posted kits
- If your kit has been dispatched we deduct a £20 postage & handling charge. We dispatch daily.
If you have any further questions on refunds please contact us.