Refund Policy

Refund Policy


Refund Policy

Easy Name Change offers a 60 day unconditional refund on all personalised name change kits (standard and premium).

To request a refund, please either reply to an email you have received from Easy Name Change, or email us through the contact us page.  Our refund policy is as follows:

  • Refund must be requested within 60 calendar days of purchase.
  • You must provide us with the email address you used upon registration so that we can locate your order.
  • You must provide a reason for wanting a refund so that we can improve our products and service for other customers.
  • Refunds will only be returned into the account by which you paid (ie: purchases from PayPal will only be refunded to that same PayPal account).
  • Due to the high cost of customer service and affordable nature of our DIY kit, no refunds are offered on this product.
  • Premium kits - if you request a refund after the kit is dispatched you may be required to return it for a full refund. If you keep the kit we may deduct a £20 postage & handling charge.

If you have any further questions on refunds please contact us.

We're so confident you'll love our name change kits that we offer an unconditional 60 day refund. so what do you have to lose?